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A The entire machine is covered by a 1-year warranty. Wear parts (such as heating coils and seals) are excluded, but discounted replacement services are offered.
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A Yes, we provide free remote guidance and can send engineers to the site for installation and commissioning. We also provide Chinese/English operation manuals and video training materials.
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A We maintain a large inventory of commonly used spare parts and will ship within 48 hours in emergencies. Our global technical support team provides 24/7 online fault diagnosis, and serious problems can be resolved on-site within 72 hours.
