-
A We have passed ISO 9001 quality management system certification. Key equipment meets CE safety standards, and we provide relevant certificates.
-
A We have served customers in over 50 countries worldwide, covering industries such as packaging, construction, and automotive. We can provide case videos or contact information (subject to customer consent).
-
A We support the upgrading of old models, such as adding intelligent temperature control systems, automatic screen changing devices, etc. Please provide the equipment model, and we will assess the feasibility.
-
A Possible causes include: raw material moisture content, improper temperature settings, screw wear, etc. We recommend first checking the drying system and temperature profile. Our engineers can assist with remote parameter adjustments.
-
A Under normal use, the lifespan is approximately 2-5 years (depending on material wear). We recommend regularly cleaning the screw, checking wear clearances, and avoiding prolonged idling or overheating.
-
A Yes, but the screw design and process parameters need to be adjusted according to the material characteristics (e.g., strengthening the plasticizing section). It is recommended to provide material samples in advance for compatibility testing.
-
A The quoted price is usually FOB (excluding tax and shipping). For services including tax (such as VAT) or all-inclusive services (installation, training), a customized quotation can be provided.
-
A We cooperate with multiple financial institutions to provide equipment financing or installment payment options for customers. Specific options require assessment of the order amount and creditworthiness.
-
A The entire machine is covered by a 1-year warranty. Wear parts (such as heating coils and seals) are excluded, but discounted replacement services are offered.
-
A Yes, we provide free remote guidance and can send engineers to the site for installation and commissioning. We also provide Chinese/English operation manuals and video training materials.
